Automation frameworks provide guidelines to achieve beneficial results from test automation tools and automated testing activity. They establish a universal standard for testers to achieve the specific goals of the automated tests. The framework should be easy to maintain and easy to change. Consider dedicating the role of framework design and development to a dedicated, qualified tester. A poorly designed — or hard to maintain — framework causes problems even if you are using the right automation software tools. Poor planning and the failure to create or select the appropriate framework to guide test automation activity limits the benefits of automating tests.
Take the realm of elder care, in which robotics manufacturers see great potential for automation. This isn’t often treated as a nuanced or a particularly intellectual line of human work. We were struck, therefore, by a recent essay by the teacher, coach, and blogger Heather Plett. She wrote of her mother’s palliative care provider, “She was holding space for us,” and explained: “What does it mean to hold space for someone else? It means that we are willing to walk alongside another person in whatever journey they’re on without judging them, making them feel inadequate, trying to fix them, or trying to impact the outcome. When we hold space for other people, we open our hearts, offer unconditional support, and let go of judgement and control.”
“So I ask myself the question: What happens in a consumer-based society when the consumers are progressively displaced from the job market by AI-driven technology? And the corollary: Who is working on that end of the equation as fast as the evolution of the displacement? In other words, Where are new jobs being created at a rate that even remotely approaches the losses? What we are seeing now is that lower-paying, part-time gig economy, and service-industry jobs are replacing careers.
Sid Bala, President and CEO of alligatortek, notes, “For us, a process that used to take up to a week has now been reduced to minutes, meaning that fresh produce gets into the hands of those who need it faster than ever before. In just one year, a national nonprofit connected 128 million pounds of fresh produce to Americans facing hunger — an increase of 9 percent over last year’s produce donation. alligatortek developed the Produce Donor Portal, a cloud-based site that gives a national nonprofit more automation and quicker workflow.”
RPA is often propped up as a mechanism to bolster return on investment or reduce costs. But Kris Fitzgerald, CTO of NTT Data Services, says more CIOs should use it to improve customer experience. For example, enterprises such as airlines employ thousands of customer service agents, yet customers are still waiting in the queue to have their call fielded. A chatbot, could help alleviate some of that wait. “You put that virtual agent in there and there is no downtime, no out sick and no bad attitude,” Fitzgerald says. “The client experience is the flag to hit.”
How to Manage Summer Staffing Shortages - It can be difficult to find reliable workers during the summer months as it’s a time filled with vacations and outings. If you’re having trouble keeping up with staffing demands during this time, consider the following tips and tricks to fill the seasonal gaps. Cross-Train Your Current Employees You might be able to look inward... Read more »
Business process automation (BPA), also known as business automation or digital transformation, is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery or contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization. Robotic process automation is an emerging field within BPA and uses artificial intelligence.