After the senseless calamity of a mass shooting, people seek comforts—even small ones—in the face of horror. One of those small comforts has come to be Fred Rogers’s famous advice to look for the helpers. “When I was a boy and I would see scary things in the news,” Rogers said to his television neighbors, “my mother would say to me, ‘Look for the helpers. You will always find people who are helping.’”
Business process automation (BPA), also known as business automation or digital transformation,[1] is the technology-enabled automation of complex[2] business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery or contain costs. It consists of integrating applications, restructuring labor resources and using software applications throughout the organization. Robotic process automation is an emerging field within BPA and uses artificial intelligence.
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