Shop around, and you'll find gadgets designed to help you sleep better, devices that promise to smarten up your home entertainment system and even connected tools for more intelligent gardening. We've even reviewed a smart home piggy bank. Sure, some of these devices come with an extra-high novelty factor, but if they're automating something you care about, then they might merit consideration all the same.
The two of us have been looking at cases in which knowledge workers collaborate with machines to do things that neither could do well on their own. And as automation makes greater incursions into their workplaces, these people respond with a surprisingly broad repertoire of moves. Conventional wisdom is that as machines threaten their livelihood, humans must invest in ever higher levels of formal education to keep ahead. In truth, as we will discuss below, smart people are taking five approaches to making their peace with smart machines.
Implementation: During this phase, set up and customize the technology. If necessary, extend the current IT systems with specialized plugins and add-ons. At this time, documentation is critical, and you should record each and every functionality. You should also implement administrator and select end-user training, followed by end-to-end and user-acceptance testing to determine feasibility before the next phase.
Online shopping could be considered a form of automated retail as the payment and checkout are through an automated Online transaction processing system, with the share of online retail accounting jumping from 5.1% in 2011 to 8.3% in 2016. However, two-thirds of books, music and films are now purchased online. In addition, automation and online shopping could reduce demands for shopping malls, and retail property, which in America is currently estimated to account for 31% of all commercial property or around 7 billion square feet. Amazon has gained much of the growth in recent years for online shopping, accounting for half of the growth in online retail in 2016. Other forms of automation can also be an integral part of online shopping, for example the deployment of automated warehouse robotics such as that applied by Amazon using Kiva Systems.
BPA goes beyond traditional data management and records to advanced software systems and programs that integrate all your applications. Automation can permit your company to maintain control over various issues, such as customer relationships, analytics, planning, sales, standardization, and development. Automation can target not only complicated information technology tasks, such as managing your system users and troubleshooting network issues, but also programs like email marketing services.
A business process management system is quite different from BPA. However, it is possible to build automation on the back of a BPM implementation. The actual tools to achieve this vary, from writing custom application code to using specialist BPA tools. The advantages and disadvantages of this approach are inextricably linked – the BPM implementation provides an architecture for all processes in the business to be mapped, but this in itself delays the automation of individual processes and so benefits may be lost in the meantime.