Labor economists have been pointing out the employment consequences of new digital technologies for several years, and the White House report dutifully lays out many of those findings. As it notes, the imminent problem is not that robots will hasten the day when there is no need for human workers. That end-of-work scenario remains speculative, and the report pays it little heed. Instead, it is far more concerned with the transition in our economy that is already under way: the types of jobs available are rapidly changing. That’s why the report is so timely. It is an attempt to elevate into Washington political circles the discussion of how automation and, increasingly, AI are affecting employment, and why it’s time to finally adopt educational and labor policies to address the plight of workers either displaced by technology or ill suited for the new opportunities.
BPAs can be implemented in a number of business areas including marketing, sales and workflow. Toolsets vary in sophistication, but there is an increasing trend towards the use of artificial intelligence technologies that can understand natural language and unstructured data sets, interact with human beings, and adapt to new types of problems without human-guided training. BPA providers tend to focus on different industry sectors but their underlying approach tends to be similar in that they will attempt to provide the shortest route to automation by exploiting the user interface layer rather than going deeply into the application code or databases sitting behind them. They also simplify their own interface to the extent that these tools can be used directly by non-technically qualified staff. The main advantage of these toolsets is therefore their speed of deployment, the drawback is that it brings yet another IT supplier to the organization.