Take the realm of elder care, in which robotics manufacturers see great potential for automation. This isn’t often treated as a nuanced or a particularly intellectual line of human work. We were struck, therefore, by a recent essay by the teacher, coach, and blogger Heather Plett. She wrote of her mother’s palliative care provider, “She was holding space for us,” and explained: “What does it mean to hold space for someone else? It means that we are willing to walk alongside another person in whatever journey they’re on without judging them, making them feel inadequate, trying to fix them, or trying to impact the outcome. When we hold space for other people, we open our hearts, offer unconditional support, and let go of judgement and control.”
Have you ever paid attention to how often the apps on your phone update? Sure some update to eliminate bugs, but some update more and more frequently to introduce new products, new designs, and new innovations that make the app experience better. Why? Because the creatives in that company were able to take time to listen to customer feedback and design new products that solved pain points. With automation taking more of the grunt work, I bet we will see more of this in the future.
A business process management system is quite different from BPA. However, it is possible to build automation on the back of a BPM implementation. The actual tools to achieve this vary, from writing custom application code to using specialist BPA tools. The advantages and disadvantages of this approach are inextricably linked – the BPM implementation provides an architecture for all processes in the business to be mapped, but this in itself delays the automation of individual processes and so benefits may be lost in the meantime.