For very simple software, the bug reports might be tracked with sticky notes or spreadsheets. But when the software is more complex, these become unwieldy, and companies need to turn to software designed for the task. Typically, professional bug trackers report on bug severity, priority, when the defect was discovered, exact reproduction steps, who fixed it, what build it was fixed in, as well as searching and tagging mechanisms to simplify finding a defect. These tools don't just assist programmers and project managers; customer service and existing users can use these tools to find out if an issue is known, if it is scheduled for fixing, escalating known issues and entering unknown ones. Bug tracking tools can also help with the workflow, because bugs can be assigned to programmers, then to testers to recheck, then marked to be deployed, and then, after the release, marked as deployed.
The market is, however, evolving in this area. In order to automate these processes, connectors are needed to fit these systems/solutions together with a data exchange layer to transfer the information. A process driven messaging service is an option for optimizing your data exchange layer. By mapping your end-to-end process workflow, you can build an integration between individual platforms using a process driven messaging platform. Process driven messaging service gives you the logic to build your process by using triggers, jobs and workflows. Some companies uses an API where you build workflow/s and then connect various systems or mobile devices. You build the process, creating workflows in the API where the workflow in the API acts as a data exchange layer.
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