With automation, processes can perform in ways that optimize the amount of human support needed. This shift—moving the burden of processes from humans to technology—has the potential to redesign the way work gets done within an enterprise. Simple automation of processes can eliminate errors, reduce biases and perform transactional work in a fraction of the time it takes humans. And with the application of artificial intelligence, these point robotic process fixes have now evolved into intelligent interactions and processes.
BPAs can be implemented in a number of business areas including marketing, sales and workflow. Toolsets vary in sophistication, but there is an increasing trend towards the use of artificial intelligence technologies that can understand natural language and unstructured data sets, interact with human beings, and adapt to new types of problems without human-guided training. BPA providers tend to focus on different industry sectors but their underlying approach tends to be similar in that they will attempt to provide the shortest route to automation by exploiting the user interface layer rather than going deeply into the application code or databases sitting behind them. They also simplify their own interface to the extent that these tools can be used directly by non-technically qualified staff. The main advantage of these toolsets is therefore their speed of deployment, the drawback is that it brings yet another IT supplier to the organization.