A report cited in the book found that software developers in the 1990s routinely missed ship dates and deadlines. The pressure to reduce costs and keep up with the demands of a rapidly changing market is now dependent on faster software development. With growth and competition in commercial software development came new technology that changed software forever. The new graphical user interface (GUI), networked personal computers, and the client-server architecture demanded new development and testing tools.
The nature of home automation devices can also be a problem for security, since patches to bugs found in the core operating system often do not reach users of older and lower-price devices.[33][34] One set of researchers say that the failure of vendors to support older devices with patches and updates leaves more than 87% of active devices vulnerable.[35][36]
Carla O’Dell is the chairman of APQC, a non-profit business research institute focused on benchmarking, best practices, process improvement and knowledge management for a global corporations and consulting firms.  She has authored three books, one on competitiveness and two on knowledge management.  She writes and speaks frequently on the impact of AI and cognitive technologies on how we share knowledge and writes an APQC blog and interviews series called  Big Thinkers, Big Ideas.
BPAs can be implemented in a number of business areas including marketing, sales and workflow. Toolsets vary in sophistication, but there is an increasing trend towards the use of artificial intelligence technologies that can understand natural language and unstructured data sets, interact with human beings, and adapt to new types of problems without human-guided training. BPA providers tend to focus on different industry sectors but their underlying approach tends to be similar in that they will attempt to provide the shortest route to automation by exploiting the user interface layer rather than going deeply into the application code or databases sitting behind them. They also simplify their own interface to the extent that these tools can be used directly by non-technically qualified staff. The main advantage of these toolsets is therefore their speed of deployment, the drawback is that it brings yet another IT supplier to the organization.
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