The automatic telephone switchboard was introduced in 1892 along with dial telephones.[35] By 1929, 31.9% of the Bell system was automatic. Automatic telephone switching originally used vacuum tube amplifiers and electro-mechanical switches, which consumed a large amount of electricity. Call volume eventually grew so fast that it was feared the telephone system would consume all electricity production, prompting Bell Labs to begin research on the transistor.[36]

You can’t talk about the future of home automation without mentioning the Internet of Things (IoT). That’s the catch-all phrase for the trend toward embedding sensors and microchips in everyday objects in a way that allows them to be connected to a network—like, say, the Internet. With the Internet of Things, your washing machine, for example, can send an alert to your phone when it’s time to move your clothes over to the dryer.


Parachute into any high-school campus in the country, and chances are you’ll land on an object lesson on technology’s ubiquity in young Americans’ everyday lives. A significant chunk of schoolwork these days necessitates a computer and internet connection, and this work includes tasks students are expected to complete at home without access to school resources. One federal survey conducted among American teachers several years ago found that 70 percent of respondents assign homework that needs to be done online—and 90 percent of high schoolers say they’re assigned internet-based homework at least a few times a month, according to a separate 2017 survey, including 48 percent who get such assignments daily or almost daily.
While automation saves you a lot of time, it still takes time. You can't run all your tests all the time. It takes too long and would generate an unmanageable analysis and maintenance effort. In my group, we've taken both manual and automation testing to three levels: sanity, end-to-end, and full. In addition to our feature tests, on every code commit, we run a set of high level, cross-feature tests to make sure that a code change in one feature hasn't broken another one. Only then do we run a set of more extended tests specific to the feature for which the code was committed. Then, we run our suite of feature-level sanity tests on our continuous delivery environment every three hours to make sure all features are in good shape. We only do this on one browser though, because we've found that if a test fails, it doesn't usually depend on the browser. Finally, we run feature end-to-end testing on our nightly environment.
Software AG provides solutions that drive digital transformation in organizations worldwide, helping to improve operational efficiency, modernize systems and optimize processes for smarter decisions and better service. Our solutions include an integration platform built on a powerful enterprise service bus that enables organizations to quickly connect virtually any system and application. We offer enterprise architecture management solutions that help align the IT landscape with business needs.
With an easy-to-navigate interface, this app is a great choice for those trying food journaling for the first time. Save and re-use your logged meals, which can be built from the four million foods in the MyFitnessPal database. Best of all, there’s a barcode scanner that can help easily input your daily diet. While you’ll only be able to set a caloric goal and not a macronutrient goal, you’ll still be able to see your nutrient breakdown by tapping the “Nutrition” pie chart icon at the bottom of the “Diary” screen. Red, blue and green slices make visualizing your progress a piece of cake! Check out your weekly breakdown under the “Nutrition” tab in the menu. (Free; iOS, Android)
When we talk about continuous testing, and with it continuous delivery and DevOps, the term automation gets thrown around a lot. In a basic sense, we all understand what automation means — the use of some technology to complete a task. But when we talk about automation in terms of continuous testing, there are some nuances that we need to take into account.

David Autor, an economist at MIT who closely tracks the effects of automation on labor markets, recently complained that “journalists and expert commentators overstate the extent of machine substitution for human labor and ignore the strong complementarities that increase productivity, raise earnings, and augment demand for skilled labor.” He pointed to the immense challenge of applying machines to any tasks that call for flexibility, judgment, or common sense, and then pushed his point further. “Tasks that cannot be substituted by computerization are generally complemented by it,” he wrote. “This point is as fundamental as it is overlooked.”
It has regional versions and allows users to create their custom entries, meaning that if you live in Germany, most of the products that you can find in a German supermarket will already exist as entries on the German version of the app. It has an enormous database of virtually all basic food ingredients, and you can add a new product easily. As a bonus, you can create your own recipes, select the number of servings they make and add a single serving to your daily macros.
The costs of automation to the environment are different depending on the technology, product or engine automated. There are automated engines that consume more energy resources from the Earth in comparison with previous engines and vice versa.[citation needed] Hazardous operations, such as oil refining, the manufacturing of industrial chemicals, and all forms of metal working, were always early contenders for automation.[dubious – discuss][citation needed]
The food retail industry has started to apply automation to the ordering process; McDonald's has introduced touch screen ordering and payment systems in many of its restaurants, reducing the need for as many cashier employees.[64] The University of Texas at Austin has introduced fully automated cafe retail locations.[65] Some Cafes and restaurants have utilized mobile and tablet "apps" to make the ordering process more efficient by customers ordering and paying on their device.[66] Some restaurants have automated food delivery to customers tables using a Conveyor belt system. The use of robots is sometimes employed to replace waiting staff.[67]
Jennifer Thomé, Business Development and Marketing Manager at Plustek, believes, “The current state of business process automation is pretty abysmal for many companies, especially well-established ones that have to bring years of old processes and documents into the modern age. Doctors, accountants, and many government agencies are slowed down by the fact that they don't have the resources to update their systems and complete their work simultaneously.
Engineers can now have numerical control over automated devices. The result has been a rapidly expanding range of applications and human activities. Computer-aided technologies (or CAx) now serve as the basis for mathematical and organizational tools used to create complex systems. Notable examples of CAx include Computer-aided design (CAD software) and Computer-aided manufacturing (CAM software). The improved design, analysis, and manufacture of products enabled by CAx has been beneficial for industry.[55]
With an easy-to-navigate interface, this app is a great choice for those trying food journaling for the first time. Save and re-use your logged meals, which can be built from the four million foods in the MyFitnessPal database. Best of all, there’s a barcode scanner that can help easily input your daily diet. While you’ll only be able to set a caloric goal and not a macronutrient goal, you’ll still be able to see your nutrient breakdown by tapping the “Nutrition” pie chart icon at the bottom of the “Diary” screen. Red, blue and green slices make visualizing your progress a piece of cake! Check out your weekly breakdown under the “Nutrition” tab in the menu. (Free; iOS, Android)
“When I started, my job literally took me eight hours a day,” an early self-automator, whom I’ll call Gary, told me. He worked for a large corporate hotel chain that was beginning to computerize its workflow in the ’90s. Gary quickly recognized that he was spending a lot of his time repeating the same tasks, so he started learning to code after-hours. “Over the course of about three months, I built a piece of code in Lotus [1-2-3, then a popular PC spreadsheet program] that not only automated individual repetitive tasks, it effectively automated the entire job,” he says. He didn’t tell his bosses exactly what he had done, and the quality of his working life improved considerably.
Robotic process automation (RPA) is about more than automating your processes. RPA uses algorithms, artificial intelligence (AI), machine learning, and bots to perform higher-level functions. A type of BPA, RPA has evolved from the combination of AI, screen scraping, and workflow automation. Where BPA aims to automate processes to work in concert with people, RPA attempts to replace the people in the processes and replicate human behavior with technology. RPA uses software robots (bots) or AI and machine learning (ML) capabilities.
You try to enter random data in this form which took around 20 minutes. Then you press submit. Wolla!! An error message is shown which looks like an unhandled exception. You become very happy. You proudly note down the steps and report the bug in your bug management system. Great effort, you feel really confident and energetic. You continue the testing until the day ends and find some more bugs. “Amazing first day”, you thought.
This approach works fine for the first weeks, when running checks only takes five minutes. Over time, though, five minutes turn into an hour, then two, then three. Before you know it, testing locks up the tester's computer or test environment all afternoon. So you start kicking off automated test runs at 5 am or 5 pm and get the results the next day. Unfortunately, if something goes wrong early on, all the results will be corrupted. That slows to a crawl the feedback loop from development to test, creating wait states in the work.
Steve Pritchard is a Marketing Consultant for dreambooth, a company that provides interactive photo booths for special events. He says, "Photo booths have become very popular features for both parties and corporate events in recent years, so to cope with the sudden influx of orders, we have massively streamlined the process by automating the sales,” he explains. “Aside from being more cost-effective, it provides a smoother and more efficient method of processing sales than doing it manually. Because this automation process helps to speed up the order process, more orders than ever pour in. This means we’re able to create more jobs and hire more people. "
Selenium is possibly the most popular open-source test automation framework for Web applications. Being originated in the 2000s and evolved over a decade, Selenium has been an automation framework of choice for Web automation testers, especially for those who possess advanced programming and scripting skills. Selenium has become a core framework for other open-source test automation tools such as Katalon Studio, Watir, Protractor, and Robot Framework.
What does this mean for us? Hello, free time! It means we would have more time to spend doing things that a machine just cannot do. You’ll get to focus on the creative aspects of your job. Let your brain actually do some thinking and innovating. As much as I hate to sound scientific, you’ll be able to let your human-like capabilities flourish to prove your value. This is where the three job categories that will thrive with automation come into play: creatives, composers and coaches will start to take off.
Once you start to understand the possibilities of home automation scheduling, you can come up with any number of useful and creative solutions to make your life better. Is that west-facing window letting in too much light? Plug your motorized blinds into a “smart” outlet and program it to close at noon each day. Do you have someone come by at the same time each day to walk the dog? Program your home automation system to unlock the front door for them, and lock it up again when they’re done.
During a recent consulting assignment, a tester told me he spent 90 percent of his time setting up test conditions. The application allowed colleges and other large organizations to configure their workflow for payment processing. One school might set up self-service kiosks, while another might have a cash window where the teller could only authorize up to a certain dollar amount. Still others might require a manager to cancel or approve a transaction over a certain dollar amount. Some schools took certain credit cards, while others accepted cash only. To reproduce any of these conditions, the tester had to log in, create a workflow manually, and establish a set of users with the right permissions before finally doing the testing. When we talked about automation approaches, our initial conversation was about tools to drive the user interface. For example, a batch script like this:
About a year later, someone calling himself or herself Etherable posted a query to Workplace on Stack Exchange, one of the web’s most important forums for programmers: “Is it unethical for me to not tell my employer I’ve automated my job?” The conflicted coder described accepting a programming gig that had turned out to be “glorified data entry”—and, six months ago, writing scripts that put the entire job on autopilot. After that, “what used to take the last guy like a month, now takes maybe 10 minutes.” The job was full-time, with benefits, and allowed Etherable to work from home. The program produced near-perfect results; for all management knew, its employee simply did flawless work.
Fitocracy is a super-simple macro and calorie counter. The app not only allows you to track your caloric intake but also protein, fat and carbohydrate consumption. This will help you reach your fitness goals, whether that’s losing weight, or building lean muscle.  Fitocracy Macros tracks your eating history and provides you with weekly averages for macronutrient and total calorie consumption. You can also receive free exercise routines that you can perform in conjunction with your diet plan.

The International Society of Automation (www.isa.org) is a nonprofit professional association that sets the standard for those who apply engineering and technology to improve the management, safety, and cybersecurity of modern automation and control systems used across industry and critical infrastructure. Founded in 1945, ISA develops widely used global standards; certifies industry professionals; provides education and training; publishes books and technical articles; hosts conferences and exhibits; and provides networking and career development programs for its 40,000 members and 400,000 customers around the world.
Or, you can even automate 90% of your customer support, if you do some research. You can combine a list of frequently asked questions about the software & identify several keywords that are mentioned. Then, create separate messages you could send to the users whenever they complain about the keyword, and voila! There goes most of your customer support work.
Created by a former bodybuilder, this comprehensive app delivers a lot of bang for your buck. At the top of the screen, red numerals show you how many of each nutrient (protein, carbs and fat) you have remaining for the rest of your day as you input saved meals or foods from the library. Looking to eat fewer carbs on a recovery day? The app will let you save different macronutrient “goals” that you can choose between, meaning intermittent fasters or athletes whose daily diets often change dramatically will be able to easily switch their goal when desired intake changes. ($2.99; iOS)
Agent-assisted automation refers to automation used by call center agents to handle customer inquiries. There are two basic types: desktop automation and automated voice solutions. Desktop automation refers to software programming that makes it easier for the call center agent to work across multiple desktop tools. The automation would take the information entered into one tool and populate it across the others so it did not have to be entered more than once, for example. Automated voice solutions allow the agents to remain on the line while disclosures and other important information is provided to customers in the form of pre-recorded audio files. Specialized applications of these automated voice solutions enable the agents to process credit cards without ever seeing or hearing the credit card numbers or CVV codes[90]
“If you need a framework to test web services, you may use a different set of tools within a framework,” says Jones. “You should be able to combine tools within a framework in a way that allows you to test, so you are not limited to just UI, integration, or web-services testing. Build your framework in a way that supports a range of testing goals.”
You can also control the WeMo Switch using IFTTT, with recipes that take your automation capabilities to the next level. You could, for instance, craft a recipe that turns your lamp on whenever your phone enters the area around your home. Or, you could set the light to flash whenever the boss emails (just don't tell him about it, lest he decide to troll you at 4 a.m.)

Summary: A desktop tool for load, stress and scalability testing that works with both HTML sites and rich internet applications. SmartBear LoadComplete can generate load from virtual machines, on premise computers or the cloud and offers record and replay capabilities, visual programming, a test cost simulator, distributed load testing, analytics and functional test reuse.


An HR service provider from Europe was processing 2,500 sick leave certificates per month with an average handling time of four minutes per item. Within three weeks they implemented an RPA solution and achieved 90% process automation. The RPA robot extracts data from a transaction in SAP, inserts the information into the customer’s systems, and prints it. The HR service provider achieved a return-on-investment within six months, with error rates reduced to 0%, manual effort reduced to 5%, and processing time reduced by 80%.
Implementation: During this phase, set up and customize the technology. If necessary, extend the current IT systems with specialized plugins and add-ons. At this time, documentation is critical, and you should record each and every functionality. You should also implement administrator and select end-user training, followed by end-to-end and user-acceptance testing to determine feasibility before the next phase.

COOs initially bought RPA and hit a wall during implementation, prompting them to ask IT’s help (and forgiveness), Viadro says. Now "citizen developers" without technical expertise are using cloud software to implement RPA right in their business units, Kuder says. Often, the CIO tends to step in and block them. Kuder and Viadro say that business heads must involve IT from the outset to ensure they get the resources they require.
Automation tools perform a series of preplanned scenarios with expected results, and either check exact screen regions -- in record/playback -- or only what they are told to specifically check for -- in keyword-driven. A computer will never say "that looks odd," never explore or get inspired by one test to have a new idea. Nor will a computer note that a "failure" is actually a change in the requirements. Instead, the test automation will log a failure and a human will have to look at the false failure, analyze it, recognize that it is not a bug and "fix" the test. This creates a maintenance burden. Automated testing tools automate only the test execution and evaluation.
Before that happens, anyone who works with code may want to consider the benefits enjoyed by self-automation. They’re a sort of test case for how automation could deliver a higher quality of life to the average worker, albeit an imperfect one. “The problem is for automation to work, it needs to be democratized,” Woodcock told me. “It’s a step forward that it’s not a corporate manager who’s delivering automation. It’s still not a democratic process.” Self-automators are acting alone, deciding when and how to replace their own job with code. Ideally, automation decisions would happen collectively, with colleagues’ and peers’ input, so the gains could be evenly distributed.
By automating the onboarding process, you can convert sales leads into corporate clients and update the lead status in the customer relationship management (CRM) program. This could trigger the client onboarding checklist in the software, with new client information automatically loaded into the new checklist. Your company could automatically send onboarding materials to the client via email and notify a team member on what they need to do for the new client with instructions from the checklist. The new process is more efficient and communicates without error to the team member.
There is a section of testing tools that should be addressed but is too varied to fit under one category. Test automation assumes the latest version of the application is installed on the computer or web server. It still needs to be compiled and installed, the automation needs to be started, and someone needs to be informed to check the results. All of these secondary tasks fall into support -- and they can all be automated. Continuous integration tools are support tools that notice a check-in of new code, perform a build, create a new virtual web server (or update a staging server), push the new code to the target machine, run the automation to exercise the program, examine the results, and email relevant team members about failure.
Testing as a craft is a highly complex endeavour, an interactive cognitive process. Humans are able to evaluate hundreds of problem patterns, some of which can only be specified in purely subjective terms. Many others are complex, ambiguous, and volatile. Therefore, we can only automate very narrow spectra of testing, such as searching for technical bugs (i.e. crashes).
Call it self-automation, or auto-automation. At a moment when the specter of mass automation haunts workers, rogue programmers demonstrate how the threat can become a godsend when taken into coders’ hands, with or without their employers’ knowledge. Since both FiletOFish1066 and Etherable posted anonymously and promptly disappeared, neither could be reached for comment. But their stories show that workplace automation can come in many forms and be led by people other than executives.
Installing thousands of bots has taken a lot longer and is more complex and costly than most organizations have hoped it would be, Edlich and Sohoni say. The platforms on which bots interact often change, and the necessary flexibility isn’t always configured into the bot. Moreover, a new regulation requiring minor changes to an application form could throw off months of work in the back office on a bot that’s nearing completion.
Check out some of the resources below or head over to our automated testing starter kit for more tips, resources, and tools for you to use to make your transformation seamless. You’ll find more information on what you should automate first, how to succeed when moving beyond manual testing, a downloadable guide to help you pick the right tool that fits your needs and an ROI calculator you can leverage to help your boss, or your team understand why automated testing is imperative.

Once processes are built and tested it's time to roll them out to the relevant users. In some cases this could be the entire employee population, in other cases, it could be a single department, outside vendors or customers. Access to processes is provided through a Web portal where users can submit requests, check statuses or complete tasks depending on their role. This self-service portal houses all processes and forms but many employees will also interact through email alerts.

Robotic process automation (RPA)—typically used to automate structured, back office digital process tasks—turns out to be the opening gambit in many organizations’ digital transformation strategies. It also appears to be a precursor to artificial intelligence (AI).  In a recent research project on priorities in process and performance management,  APQC, a business research institute, found that RPA was a nucleus of 69 percent of digital strategies. In another survey on investments in process automation, anticipated RPA projects were right behind analytics and data management, and almost twice as likely as near-term investments in AI or intelligent automation.  (See Figure 1) Only 12 percent of those APQC surveyed had no plans to invest in any of these technologies in 2018.


Over the past year few years, we’ve heard about robots coming for our jobs. Each time a self-checkout lane opens at the nearest grocery store, some start to panic. And although we’ve already had a glimpse into how automation is going to be beneficial to us all, it isn’t completely met with open arms. Still, I think there are a few job categories, or perhaps better defined, "Career Personas," that will thrive with automation.

Are macronutrient ratios different for men and women? There’s some evidence that suggests that most women need a lower ratio of carbohydrates than most men do. This may be because of differences in hormones. Regardless of your gender, as you continue your macro diet, adjust your ratio according to how you’re feeling, says Hundt. Here are her six guiding principles of macro dieting to follow:

“RPA is another step in the evolution of business processes. It is the next logical step to significantly reduce the requirement for employees to perform rules-based, high-volume activities. Instead, RPA enables employees to focus on more strategic tasks that help the business — and the beauty of it all is that many organizations are just beginning to explore the use of RPA in different scenarios and situations.”
Testing in these short Agile iterations often necessitates a “shift left” approach. This shift left in agile development process means testing starts much earlier in the application lifecycle. As a result, in such an approach, developers with strong technical expertise are increasingly being held accountable for testing, and thus, they often work alongside testers to create test automation frameworks.
3. Finally, your devices will need some way to receive your instructions. For some, this isn’t an issue: today’s home entertainment systems often have Wi-Fi connectivity built right in before the components leave the factory. But for others—like, say, lights—you’ll need either smart outlets or smart lightbulbs to integrate them into your home’s automation system.
In automated testing the test engineer or software quality assurance person must have software coding ability, since the test cases are written in the form of source code which, when run, produce output according to the assertions that are a part of it. Some test automation tools allow for test authoring to be done by keywords instead of coding, which do not require programming.
However, actually building automated tests for web applications can be challenging because the user interface of your application might change regularly, because of incompatibilities between browsers and because you usually need to support various server or client platforms. The following tools make it easier to build and execute automated tests for your web application.

Test automation tools can be expensive, and are usually employed in combination with manual testing. Test automation can be made cost-effective in the long term, especially when used repeatedly in regression testing. A good candidate for test automation is a test case for common flow of an application, as it is required to be executed (regression testing) every time an enhancement is made in the application. Test automation reduces the effort associated with manual testing. Manual effort is needed to develop and maintain automated checks, as well as reviewing test results.

“I don't think that using the 'test automation' label in itself is wrong though, as long as people are aware of what is being automated (checks) and what is not (tests). This difference between testing and checking also provides an argument as to why manual testing as an activity will not cease to exist, at least not for the foreseeable future: testing activities cannot be automated!”

Automated testing expanded with Agile principles because testing in a repeatable manner that is secure, reliable, and keeps pace with the rapid deployment of software is required for this environment. In their book Agile Testing: A Practical Guide for Testers and Agile Teams, authors Lisa Crispin and Janet Gregory claim Agile development depends on test automation to succeed. They emphasize the team effort required for test automation and recommend automating tests early in the development process. Also, the development of automation code is as important as the development of the actual production code for software. The “test-first" approach to development is known as Test-Driven Development.
The automation of vehicles could prove to have a substantial impact on the environment, although the nature of this impact could be beneficial or harmful depending on several factors. Because automated vehicles are much less likely to get into accidents compared to human-driven vehicles, some precautions built into current models (such as anti-lock brakes or laminated glass) would not be required for self-driving versions. Removing these safety features would also significantly reduce the weight of the vehicle, thus increasing fuel economy and reducing emissions per mile. Self-driving vehicles are also more precise with regard to acceleration and breaking, and this could contribute to reduced emissions. Self-driving cars could also potentially utilize fuel-efficient features such as route mapping that is able to calculate and take the most efficient routes. Despite this potential to reduce emissions, some researchers theorize that an increase of production of self-driving cars could lead to a boom of vehicle ownership and use. This boom could potentially negate any environmental benefits of self-driving cars if a large enough number of people begin driving personal vehicles more frequently.[53]
Bots are typically low-cost and easy to implement, requiring no custom software or deep systems integration. Schatsky says such characteristics are crucial as organizations pursue growth without adding significant expenditures or friction among workers. "Companies are trying to get some breathing room so they can serve their business better by automating the low-value tasks," Schatsky says.

RPA is a relatively easy entry-level strategy into digital automation of back-office processes. One consultant described RPA tools for structured digital processes as a “gateway drug” for other cognitive technologies.  RPA is easy to configure and implement, and small implementations may not even require an expert consultant or much help from a vendor. RPA is particularly well suited to working across multiple back-end systems and doesn’t require re-architecting of those systems.   It typically brings a quick and high return on investment.


"Who's every heard of the Macrobiotic Diet? Not me. This puppy has only 2 reviews on Google Play, so apparently it's not exactly sweeping the world by storm. As for the list, I'm not even sure what a "macro tracker app" is! Macro has a very specific meaning in the computer world, and it's got nothing to do with diets! And it's a poor abbreviation for Macrobiotic if that's what was intended."
Using our definition, the automation profession includes “everyone involved in the creation and application of technology to monitor and control the production and delivery of products and services”; and the automation professional is “any individual involved in the creation and application of technology to monitor and control the production and delivery of products and services.”
Chandra Kandukuri is a Technical Test Lead at Microsoft with more than 16 years of software development experience in multiple environments, developing automation frameworks and tools. He advocates the use of TDD and dedicating the time and resources to do it well. Although it is relatively uncommon to see teams utilize TDD in his experience, Kandukuri recommends the method with automated software testing because of the positive teamwork habits it can promote.
Macronutrient ratios can be tricky. Always stay within these guidelines to ensure you’re getting the right nutrition: “Generally, for adults 19 years and older, the macronutrient breakdown recommendation is 45-65% calories from carbohydrates, 10-35% from protein, and 20-35% from fat,” says Cohn. That’s a wide range that covers people with a variety of different activity levels.
Cohn refers to the middle layer of the pyramid as the service layer, but it's also known as the layer for automated API tests, automated component tests, or acceptance tests. You use this automation layer to test the business logic without involving the user interface (UI). By testing outside the UI, you can test the inputs and outputs of the APIs or services without all the complications the UI introduces.
After the senseless calamity of a mass shooting, people seek comforts—even small ones—in the face of horror. One of those small comforts has come to be Fred Rogers’s famous advice to look for the helpers. “When I was a boy and I would see scary things in the news,” Rogers said to his television neighbors, “my mother would say to me, ‘Look for the helpers. You will always find people who are helping.’”

Available exclusively at Lowe's and designed for small to medium spaces, the Hisense 10,000 BTU Portable Air Conditioner With Wi-Fi can be controlled using your smartphone and easily moved from room to room. At $369 it's a bit more expensive than most similarly powered non-connected portable air conditioners, and it doesn't work with other smart home devices. But it's very quiet, easy to install, and does a great job of cooling. And it stays connected to your Wi-Fi network much more reliably than other options we've tested.
Within BPM, automated business processes are managed collectively to improve an organization’s overall workflow in terms of achieving greater efficiency, adapting to changing business needs, reducing human error and clarifying job roles and responsibilities. BPM is itself a subset of infrastructure management, which maintains and optimizes an organization's core operational components such as processes, equipment and data.
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